Returns & Exchanges

At PuzzlesUp, we want you to love your fit, which is why we offer a 30-day hassle-free return and exchange policy for all unworn apparel with original tags attached. If your purchase doesn't complete your style puzzle, we are here to help you find the perfect piece.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the items in their original packaging and attach the prepaid shipping label provided via email to the outside of the box.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location; be sure to keep your tracking receipt for updates on your return's journey.

• 4.
  Receive Your Refund

  Once our warehouse inspects the items, we will process your refund or ship your exchange within 5-7 business days.